Charles Is a Customer Service Representative for a Home Improvement

question 78

Multiple Choice

Charles is a customer service representative for a home improvement store.He has creative ideas about how to increase customer satisfaction.Charles's talents will MOST likely be used in a firm that:

• A) uses the induced strategic behavior form of internal corporate venturing.
• B) uses the autonomous strategic behavior form of internal corporate venturing.
• C) makes significant investment in research and development.
• D) focuses on an acquisition strategy for gaining innovative ideas.