Criteria for Reevaluating Internal Business Processes Using the Balanced Scorecard

question 69

Multiple Choice

Criteria for reevaluating internal business processes using the balanced scorecard include all of the following EXCEPT:

• A) asset utilization improvements.
• B) improvements in employee morale.
• C) increases in employee skills.
• D) changes in turnover rates.

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Definitions:

Tuberculosis

Tuberculosis is a contagious bacterial infection that primarily affects the lungs but can spread to other parts of the body.

Hypertension

A characteristically high level of resting blood pressure (defined as a systolic blood pressure/diastolic blood pressure reading of more than 140/80 under precisely defined conditions). Can result from any of a variety of causes, but in about 90 percent of cases it is “essential,” meaning a simple cause cannot be identified. Hypertension is a risk factor for death due to cardiovascular disease.

Cancer

A broad term for a large group of diseases characterized by the uncontrolled growth and spread of abnormal cells in the body.

Emotional Information

Data or input that pertains to feelings, emotions, or mood states, which can influence cognition and behavior.