In Customer Feedback Surveys, RTC Corp Customers Have Indicated That

question 82

Multiple Choice

In customer feedback surveys, RTC Corp customers have indicated that they have a similar experience each time they interact with the company.This reflects success in which service quality dimension?

• A) Consistency
• B) Courtesy
• C) Accuracy
• D) Performance

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Definitions:

Strategy

A plan of action designed to achieve a long-term or overall aim, typically involving the allocation of resources and decision-making processes.

Corporate Level

Relating to high-level strategic decisions made at the upper echelons of a business organization.

Top Management

The highest level of executives and decision-makers in an organization, responsible for determining its overarching strategy and policies.

Directive

An authoritative instruction or official order given by a person or body with power.