When Selecting a Business-Level Strategy, the Firm Must Determine All

question 84

Multiple Choice

When selecting a business-level strategy, the firm must determine all of the following EXCEPT:

• A) how the customers' needs will be satisfied.
• B) who the customer is.
• C) what the customers' needs are.
• D) why these customers' needs should be satisfied.

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Definitions:

Two-Way Communication

A method of communication that involves a reciprocal exchange of information, feedback, or messages between two or more parties.

Direction

Guidance or instruction on a course of action, often provided to achieve a specific goal or outcome.

Motivation

The internal drive or process that energizes, guides, and maintains behavior towards achieving a goal.

High Consideration

A leadership style characterized by showing high levels of concern for employees' welfare, creating a supportive and encouraging work environment.