__________Are the Source of a Firm's __________, Which Are the Source

question 90

Multiple Choice

__________are the source of a firm's __________, which are the source of the firm's __________.

• A) Resources; capabilities; core competencies
• B) Capabilities; resources; core competencies
• C) Capabilities; resources; above-average returns
• D) Core competencies; resources; competitive advantage

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Definitions:

Quality System

A structured framework for managing and improving all aspects of an organization's operations, ensuring consistency, efficiency, and satisfaction.

Customer Expectations

The set of assumptions, desires, and needs that a customer has regarding a product or service.

Deming's 14 Points

A set of management practices proposed by W. Edwards Deming to improve quality, productivity, and competitive position by fostering a culture of continuous improvement.

Numeric Quotas

Fixed quantities or targets often set for production, sales, or other operational activities, used to measure performance or compliance.