McDonald's Culture, with an Emphasis on Cleanliness, Consistency, Service, and the Training

question 108

Multiple Choice

McDonald's culture, with an emphasis on cleanliness, consistency, service, and the training that reinforces the value of these characteristics, illustrates which of the following criteria for sustainable competitive advantage?

• A) Valuable
• B) Rare
• C) Costly to imitate
• D) Nonsubstitutable

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Definitions:

Stajkovic, Locke, and Blair

Refers to researchers who have contributed to the fields of psychology and organizational behavior, particularly in the areas of motivation and leadership.

Felt Negative Inequity

Occurs when an individual perceives that they have received less than they have contributed or less than others, leading to feelings of unfairness.

Proportion to Work

Refers to the relative amount of effort or resources allocated towards work activities compared to other areas.

Social Comparison

The process of comparing oneself to others in order to evaluate or enhance one's own abilities, attitudes, and beliefs.