Chipotle Linked Fresh Ingredients with the Marketing and Training of Employees

question 121

True/False

Chipotle linked fresh ingredients with the marketing and training of employees to build customer service as a capability.This example illustrates the way in which resources must be combined in order to form capabilities.

---

Definitions:

Convergent Thinking

A thought process that aims at deriving the best possible answer to a problem from a set of potential solutions, focusing on logical and systematic approaches.

Divergent Thinking

A method of thinking that explores multiple possible solutions in order to generate creative ideas.

Janusian

Characterized by the simultaneous consideration of contrary or opposing ideas or concepts, often resulting in novel solutions or insights.

Paradoxical

describes something that seemingly contradicts itself yet might be true, often revealing a deeper truth through its contradiction.