"Emotion Work" Refers to Workers' Efforts to Create a Pleasant

question 28

True/False

"Emotion work" refers to workers' efforts to create a pleasant atmosphere for clients and customers.

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Definitions:

Social Loafing

The tendency for individuals to exert less effort to achieve a goal when they work in a group than when they work alone.

Shared Norms

Established behaviors or beliefs that are accepted and adhered to by a group or society.

Group Socialisation

Dynamic relationship between the group and its members that describes the passage of members through a group in terms of commitment and of changing roles.

Role Transition

The process of changing from one role to another, which can involve acquiring new identities, responsibilities, and behaviors.