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Installment loans using the simple interest method
Communications Gap
A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.
Customer Expectations
Refers to the set of beliefs or standards that consumers have regarding products, services, or brand experiences.
Service Gaps Model
A framework identifying discrepancies between customer expectations and the actual services received.
Product Creation Process
Involves the steps and stages from conceiving a new product idea to the final launch and post-launch assessment in the market.
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