INSTRUCTIONS: Choose the Word or Phrase in [ ] Which

question 26

Multiple Choice

INSTRUCTIONS: Choose the word or phrase in [ ] which will correctly complete the statement.
-[Medicare | Workers' compensation] pays for medical expenses that are the result of on-the-job injuries and illnesses.

• A)for the first item
• B)for the second item
• C)if neither item will correctly complete the statement.

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Definitions:

Positive Replies

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Routine Replies

Responses that are regularly given in similar situations, often standardized.

Routine Replies

Standardized responses given to common or frequently asked questions or situations.

Positive Messages

Communications that convey optimistic, constructive, or beneficial information, often aimed at uplifting the recipient's mood.