Karen Is the Senior Administrative Assistant for a Mid-Level Manager

question 78

Multiple Choice

Karen is the senior administrative assistant for a mid-level manager at a large research organization.She is generally supportive of the coworkers in her department,but she strongly dislikes one particular person.She frequently points out this person's faults to her supervisor and never misses an opportunity to report on any negative comments this person may make about the workplace or other employees.As a workplace expression of hostility,Karen's behavior is best characterized as .

• A)overt aggression
• B)hostile aggression
• C)incivility

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