A Major Retail Organization Is Concerned About Customer Satisfaction

question 82

Multiple Choice

A major retail organization is concerned about customer satisfaction.One way to indirectly increase customer satisfaction is to directly .

• A)increase employees overall compensation
• B)increase employees reliance on tips for part of their salary
• C)increase employees' perceptions that they are being treated fairly on the job
• D)increase the training given to each employee
• E)hire more extroverted employees

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Definitions:

Cochlea

A spiral-shaped, fluid-filled inner ear structure; it is essential for hearing as it transforms sound into nerve impulses.

Sensory Receptors

Specialized cells or nerves that detect changes in the environment and send signals to the brain.

Eardrum

The thin, membrane-like structure that separates the outer ear from the middle ear and vibrates in response to sound waves.

Audition

The formal term for the sense of hearing.