Prospective Studies by Beutler and Colleagues Have Shown That Cognitive

question 36

Multiple Choice

Prospective studies by Beutler and colleagues have shown that cognitive therapy is particularly effective with clients who show:

• A)internalizing coping styles and low resistance.
• B)internalizing coping styles and high resistance.
• C)externalizing coping styles and low resistance.
• D)internalizing coping style and high resistance.

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Definitions:

Service Quality

The measurement of how well a delivered service matches the customer's expectations.

Trained Guides

Individuals who have received specialized instruction and certification to lead others, often in outdoor, historical, or educational settings, providing safe and informative experiences.

Perishable

Items, especially foodstuffs, that have a short lifespan or shelf life and can quickly deteriorate or lose quality.

Management by Walking Around

A management style where managers informally walk around the office or company premises to check on the work and interact with employees.