A Hotel Tracks the Number of Complaints Per Month

question 21

Multiple Choice

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2- sigma control limit is used. The next four months have 33, 27, 29, and 43 complaints. What should management do?

• A) Look for assignable causes because the process is out of control.
• B) Look for assignable causes because the process is in control.
• C) Look for common causes because the process is out of control.
• D) Do nothing; the process is in control.

---

Definitions:

Behaviours

Pertains to the actions or reactions of individuals or groups in response to external or internal stimuli.

Skills

Refers to the abilities and expertise that individuals possess, which enable them to perform specific tasks effectively.

Career Planning

The ongoing process of setting personal career goals and designing a path to achieve them, often involving considerations of required skills, education, and training.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, often discussed in the context of employee productivity and satisfaction.