Improving Quality Seems to Be a Strategic Weapon in Gaining

question 43

Multiple Choice

Improving quality seems to be a strategic weapon in gaining market share. However, improving quality entails allocation of resources and effort. Which one of the following costs increases to improve quality?

• A) prevention costs
• B) internal failure costs
• C) external failure costs
• D) appraisal costs

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Definitions:

Funder's Analysis

An approach or method in psychological study that emphasizes the importance of accurate personality judgment and the conditions under which it can be achieved.

Predict

To declare or indicate in advance based on observation, experience, or scientific reasoning, especially about future occurrences or trends.

Perceptions

The process of interpreting sensory information to form an understanding of the environment around us, influenced by experience, beliefs, and behavior.

Persons Versus Situations

A debate in psychology concerning the relative influence of personal traits and situational factors on human behavior.