Judging Service Quality on the Basis of How a Service

question 52

Multiple Choice

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

• A) psychological impressions.
• B) reliability.
• C) durability.
• D) supplemental features.

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Definitions:

Balance

A condition in which different elements are equal or in the correct proportions.

Transformation

An operation that moves or changes a geometric figure in some way to produce a new figure.

Reflection

A process or transformation that maps a figure to its mirror image across a specified axis.

Compounded

The process of calculating interest on both the initial principal and the accumulated interest from previous periods.