Which One of the Following Statements About Total Quality Management

question 94

Multiple Choice

Which one of the following statements about total quality management (TQM) is TRUE?

• A) Total quality management means inspectors are responsible for finding out who makes the defects.
• B) In total quality management, workers have the authority to stop a production line if they see quality problems.
• C) Total quality management reduces the external failure costs but not the internal failure costs.
• D) Total quality management reduces the internal failure costs but not the external failure costs.

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Definitions:

Consumer Product Safety Act

A federal law aimed at protecting consumers from unsafe products, establishing guidelines and standards for product manufacture and sale.

Product Safety

Involves regulations and standards designed to ensure goods and services are safe for consumer use and do not cause harm.

Mandatory Standards

Regulations and criteria that must be followed and met by products, services, or activities, often for safety, health, or environmental reasons.

Pure Food and Drugs Act

An early 20th-century law aimed at regulating the labeling and safety of food and pharmaceuticals in the United States.