Which One of the Following Statements Concerning TQM Is FALSE

question 59

Multiple Choice

Which one of the following statements concerning TQM is FALSE?

• A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
• B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
• C) In TQM, the level of output has the highest priority.
• D) In TQM, everyone in the organization must share the view that quality is an end in itself.

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Definitions:

Self-analysis

The practice of examining one's own thoughts, feelings, and behaviors in order to gain insight or achieve personal growth.

Free Association

A psychoanalytic technique in which the patient is asked to freely share thoughts, words, and anything else that comes to mind, without censorship.

Dream Analysis

The examination of the content and significance of dreams to understand underlying emotions, unconscious desires, or psychological states.

Behavior Categories

Groups or classifications used to organize and describe different types of behaviors.