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One of the Quality "Gurus" Defined Quality Using the Term

question 84

Multiple Choice

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer. Who was this?


Definitions:

Complaint

A formal legal document stating the facts and legal reasons for a lawsuit, filed by the plaintiff.

Certified Mail

A postal service that provides the sender with a mailing receipt and electronic verification that an article was delivered or that a delivery attempt was made.

Service

The act of providing work or assistance to someone, or the performance of duties for a client, customer, or community.

Defendant's Answer

The formal written response by a defendant to the complaints or charges outlined in a lawsuit.

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