Which One of the Following Statements Regarding Customers' Definition of Quality

question 212

Multiple Choice

Which one of the following statements regarding customers' definition of quality is FALSE?

• A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
• B) Consumers may change their perception of quality.
• C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
• D) Customers consider how well a product serves its intended purpose at a price they are willing to buy.

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Definitions:

Managerial Positions

Roles within an organization that involve overseeing the work of others, making decisions, and executing plans to achieve business objectives.

Derail

To cause a process or progress to fail or abruptly deviate from its intended course, often leading to a failure or setback.

Interpersonal Skill

The ability to communicate or interact well with other people, often demonstrating empathy, negotiation, and conflict-resolution abilities.

Formal Education

Structured learning that takes place within an academic institution, leading to certification or a degree.