Which One of the Following Statements About Quality Is Generally

question 6

Multiple Choice

Which one of the following statements about quality is generally FALSE?

• A) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.
• B) An example of a "support" quality of service is the number of errors in a bank statement.
• C) Internal to a manufacturing organization, quality usually means conformance to specifications.
• D) Production workers, rather than management, must shoulder all of the responsibility for good quality.

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Definitions:

Sociology

The science of society.

Group Dynamics

The patterns of interaction and relationships that influence the behavior and effectiveness of a group.

External Perspective

Viewing an organization or situation from the outside to gain an unbiased understanding or to assess impacts that come from external sources.

Individual

A single, separate organism or entity, often referenced in the context of discussing human beings and their unique characteristics.