Judging Service Quality on the Basis of How a Service

question 52

Multiple Choice

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

• A) psychological impressions.
• B) reliability.
• C) durability.
• D) supplemental features.

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Definitions:

Sherman Act

The Sherman Act is a landmark federal statute in the field of United States antitrust law passed in 1890, which prohibits monopolistic practices and promotes competition.

Per Se Treatment

A legal doctrine implying that an action or condition is inherently illegal without the necessity of proving harm or competitive disadvantage.

Rule Of Reason

A legal doctrine used in antitrust law to determine if a business practice is unlawful based on its impact on competition.

Joint Action

A collaborative effort where two or more parties work together towards a common goal or objective.