Which One of the Following Statements About Total Quality Management

question 94

Multiple Choice

Which one of the following statements about total quality management (TQM) is TRUE?

• A) Total quality management means inspectors are responsible for finding out who makes the defects.
• B) In total quality management, workers have the authority to stop a production line if they see quality problems.
• C) Total quality management reduces the external failure costs but not the internal failure costs.
• D) Total quality management reduces the internal failure costs but not the external failure costs.

---

Definitions:

Reframing

Process of redefining events and experiences from a different point of view.

Letting Go

The process of releasing emotional attachment and moving on from situations, relationships, or beliefs that no longer serve one's best interest.

Assertiveness And Responsiveness

A communication style characterized by confidently expressing one's own needs and rights while being open and receptive to others' perspectives.

Openness And Closedness

Refers to the degree of willingness or resistance individuals show towards sharing personal thoughts, feelings, or information with others.