One of the Quality "Gurus" Defined Quality Using the Term

question 84

Multiple Choice

One of the quality "gurus" defined quality using the term fitness for use to reflect the importance of understanding quality from the perspective of the customer. Who was this?

• A) Philip Crosby
• B) Walter Shewart
• C) W. Edwards Deming
• D) Joseph M. Juran

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Definitions:

Basic Mistrust

A term associated with Erik Erikson's stages of psychosocial development, referring to the first stage where infants learn whether or not they can trust the world based on their needs being met.

Basic Trust

A fundamental sense of trust in the world and others, often developed during infancy, that is seen as the foundation of healthy psychological development.

Responsive

Showing a positive and quick reaction to something, either emotionally or by taking action.

Sensitive

Easily affected by external conditions or stimuli.