A(n) ________ Is a Form Used to Record the Frequency

question 133

Short Answer

A(n) ________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

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Definitions:

Structured Message

A communication delivered in an organized and logical format, making it easier to understand and respond to.

Negative Message

Communication that conveys bad news, rejection, or unfavorable information in a tactful manner.

Buffer

A neutral or positive statement designed to allow the writer to delay, or buffer, the negative message.

Goodwill

The value of a business beyond its tangible assets, including its reputation and patronage. Also, a favorable condition and overall atmosphere of trust that can be fostered between parties conducting business.