______ Philosophy Was That Quality Is the Responsibility of Management

question 191

Short Answer

______ philosophy was that quality is the responsibility of management.

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Definitions:

Customer Knowledge

The information and understanding a business holds about its customers, including preferences, behaviors, and purchasing patterns, crucial for effective marketing and sales strategies.

Opinion

A personal view, attitude, or appraisal by an individual, which can influence their purchasing decisions but is not based on objective facts.

Customer Benefit Statements

Communications that outline the advantages or positive outcomes that a customer can expect from a product or service.

Curiosity Approach

A sales technique that involves sparking potential customers' interest by revealing information gradually to create intrigue.