One of the Principles That Total Quality Management (TQM) Stresses

question 18

True/False

One of the principles that total quality management (TQM) stresses is customer satisfaction.

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Definitions:

Persistence

The quality of continuing steadfastly or firmly in some action, purpose, or course of action, especially in spite of opposition.

Misattribution

The incorrect assignment of the source, cause, or authorship of a memory, feeling, or attribution.

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.

Anterograde Amnesia

The loss of the ability to create new memories after the event that caused the amnesia, leaving the person unable to recall the recent past.