Examlex
Customer orders waiting to be processed are called ______ .
Defensive Attributions
Cognitive processes used to deflect blame from oneself and to prevent feelings of guilt or inadequacy, often by assigning responsibility to external factors.
Self-Serving Bias
A common tendency to attribute success to personal characteristics and failures to external factors for self-enhancement.
Actor-Observer Bias
A cognitive bias where individuals attribute their own actions to external situations while attributing others' actions to their personalities or dispositions.
Defensive Attribution
A psychological process by which individuals tend to attribute causes for successes and failures in a way that protects self-esteem.
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