Which of the Following Statements About Customer Involvement Is Best

question 13

Multiple Choice

Which of the following statements about customer involvement is best?

• A) A firm that produces standardized products often seeks customer specifications.
• B) In service industries, customer contact is of minor importance.
• C) For services that directly involve the customer, the customer often dictates time and location of the service.
• D) When customer involvement is high a process is more likely to use a standardized- services process rather than a customized- services process.

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Definitions:

Accounts Receivable

The money owed to a company by its customers for goods or services delivered but not yet paid for.

Credit Sales

Sales made by a business where payment is deferred, allowing the customer to pay at a later date.

Raw Materials

the unprocessed or minimally processed resources used to manufacture finished goods, such as metals, plastics, or textiles.

Retained Earnings

Cumulative net income of a company that is retained within the business rather than distributed to shareholders as dividends.