Which One of the Statements Is TRUE About Process Re-

question 43

Multiple Choice

Which one of the statements is TRUE about process re- engineering?

• A) it has to do with re- wiring.
• B) it is about garbage collection.
• C) it is about reinvention.
• D) it is about processes.

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Definitions:

Customer-Facing

Activities, roles, or functions in a business that directly interact with the customers, such as sales and customer service.

Customer-Touching

Directly interacts with customers, often used to describe technologies or processes that support customer service.

Supply Chain

The series of steps taken in the creation and delivery of a product.

Consequences

The results or outcomes that follow directly from specific actions, behaviors, or decisions.