Which of the Following Statements About Customer Involvement Is Best

question 13

Multiple Choice

Which of the following statements about customer involvement is best?

• A) A firm that produces standardized products often seeks customer specifications.
• B) In service industries, customer contact is of minor importance.
• C) For services that directly involve the customer, the customer often dictates time and location of the service.
• D) When customer involvement is high a process is more likely to use a standardized- services process rather than a customized- services process.

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Definitions:

Behavioral Approach

A perspective in psychology and management focusing on understanding human behavior through observation and empirical data, often emphasizing the environment's role on behavior.

Multivariate Analysis

A set of statistical techniques used for analysis of data that involves multiple variables to understand relationships and patterns.

Contingency Approach

A management theory that suggests the most appropriate management style or approach depends on the specific aspects of the situation at hand.

Chaos Theory

A branch of mathematics focusing on the behavior of dynamical systems that are highly sensitive to initial conditions, often leading to unpredictable and complex outcomes.