Process Analysis Involves Managers Asking Critical Questions That Might Create

question 69

Multiple Choice

Process analysis involves managers asking critical questions that might create better customer value. Which one of the following questions is NOT relevant to open- ended evaluation?

• A) Why is the process even being done?
• B) Why is it being done and who is doing it?
• C) Why is it being done and when it is being done?
• D) Why is it being done and where it is being done?

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Definitions:

Worker Involvement

The practice of including employees in the decision-making process and allowing them input on matters that affect their work and the workplace.

Rites And Rituals

Formal and symbolic activities practiced within an organization or culture that signify important occasions or reinforce communal bonds.

Observable Culture

The visible elements of culture such as behavior, language, symbols, rituals, and practices that can be witnessed in a group or organization.

Core Culture

The fundamental beliefs, values, and practices that are shared among members of an organization, shaping its identity and operations.