Which One of the Following Statements About Process Management Is

question 111

Multiple Choice

Which one of the following statements about process management is TRUE?

• A) A standardized- services process is characterized by low capital intensity.
• B) Replacement of general- purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity.
• C) A standardized- services process has high customer involvement.
• D) Customized- services processes tend to have high customer involvement.

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Definitions:

Representativeness Heuristic

A cognitive shortcut where the likelihood of an object belonging to a category is judged based on how similar it is to one's mental representation of that category.

Pregnancy-Induced

Conditions or changes in health and physiology triggered or caused directly by pregnancy.

Representativeness Heuristic

A mental shortcut that involves making a probability judgment by comparing an object or event to a prototype of the object or event.

Prototype

An early sample, model, or release of a product that is used to test a concept or process or to act as a thing to be replicated or learned from.