Briefly Describe the Six Broad Dimensions of Customer Value, and Identify

question 83

Essay

Briefly describe the six broad dimensions of customer value, and identify the competitive priorities for operational processes associated with each of these dimensions.

---

Definitions:

Partnerships

Legal and strategic agreements between two or more parties to pursue a set of agreed objectives while sharing the risks and benefits.

KSAOs

An acronym that stands for Knowledge, Skills, Abilities, and Other characteristics; a framework used in human resources to evaluate and select candidates based on their qualification for a job.

Organization's Employees

The workforce or staff members who work under the umbrella of an organization, contributing to its objectives and goals.

Minor Function

A less critical or smaller part of a business operation or process, often supporting larger, more essential functions.