Under the Fair Credit Billing Act,if a Consumer Makes a Complaint

question 38

Multiple Choice

Under the Fair Credit Billing Act,if a consumer makes a complaint about the amount on his charge account bill,the store can:

• A) immediately bar the customer from any further credit purchases.
• B) report the unpaid amount to a credit-reporting agency as delinquent.
• C) refer the matter to a collection agency for immediate collection.
• D) None of these.

---

Definitions:

Team Selling

A sales strategy where multiple individuals within an organization work together to close sales and manage client accounts, leveraging the diverse skills of the team.

Major Customers

The most important or significant clients to a business, usually accounting for a large portion of the company's revenue.

Servicing

The process of maintaining or repairing a product or fulfilling the terms of a service agreement.

Personal Selling Process

Sales activities occurring before, during, and after the sale itself, consisting of six stages: (1) prospecting, (2) preapproach, (3) approach, (4) presentation, (5) close, and (6) follow-up.