To Measure Events Occurring Over a Period of Time or to Express

question 38

Multiple Choice

To measure events occurring over a period of time or to express a ratio or proportion as a percentage, one should use a(n) :

• A) ratio.
• B) proportion.
• C) average.
• D) percentage.
• E) rate.

Recognize the importance of customer interaction and communication management in CRM.

Identify different CRM system implementation options (cloud-based, on-premise, open-source, mobile, social).

Analyze the role of CRM in managing customer relationships and enhancing business operations.

Understand the process and benefits of cross-selling and upselling.