Total Quality Management

question 25

Multiple Choice

Total quality management:

• A) is based on the ideas of Frederick Taylor.
• B) gives managers total responsibility for achieving quality goals.
• C) gives all employees the responsibility for achieving quality goals.
• D) was first successfully implemented in the United States.
• E) is all of these.

---

Definitions:

Economic Theory

A structured explanation or framework about how economies function, including principles and models to understand economic behavior and markets.

Abstract Ideas

Concepts or notions that are not tangible or concrete, often involving complex thinking processes and creativity.

Real-World Situation

Circumstances or events that occur in the actual world, outside of controlled or theoretical environments.

Normative Statement

A statement that expresses a value judgment or opinion, not a fact, and suggests how things should be.