It Seems That Once a Year the Managers of Stone

question 134

Multiple Choice

It seems that once a year the managers of Stone Construction, Inc. attempt a major organization intervention, such as management by objectives. They never seem to be satisfied with the performance of Stone Construction and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Stone Construction's management may well be violating the principle of:

• A) benchmarking.
• B) continuous improvement.
• C) unity of direction.
• D) top-down control.
• E) none of these.

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Definitions:

Emotional Lability

The propensity for rapid, often unpredictable changes in emotion.

Correspondent Inference

A theory suggesting that people infer the motives and dispositions of others from observable behaviors, especially if the behaviors are unexpected.

Causal Inference

The process of determining the cause-and-effect relationship between variables, typically assessed through controlled experiments or observational studies.

Cognitive Heuristics

Shortcuts or rules of thumb that the mind uses to quickly form judgments and make decisions.