Scenario - Amy Holmes

question 44

Multiple Choice

Scenario - Amy Holmes

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

• A) Facial expressions
• B) Posture and dress
• C) Voice and mannerisms
• D) Blushing and perspiring
• E) A written memo

---

Definitions:

Secondary Emotions

Complex emotions that arise from the synthesis of primary emotions and social learning, such as shame, guilt, and pride, which require a degree of self-awareness and cognitive development to experience.

Physical Changes

Alterations in the body's structure or functioning, often occurring during growth, development, or aging.

Surrogate-Raised Monkeys

Monkeys that are reared by a substitute mother, often in experimental studies to understand attachment and developmental behavior.

Contact Comfort

The concept in developmental psychology that physical and emotional comfort derived from touching or clinging to something soft and warm, especially significant in the bonding between parents and infants.