Which of the Following Uses the Latest Information Technology to Keep

question 153

Multiple Choice

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

• A) Supply Chain Management
• B) Learning Organizations
• C) Scientific Management
• D) Customer Relationship Management
• E) The Humanistic Approach

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Definitions:

Organizations

Entities composed of individuals and resources, structured to achieve specific goals through a collective effort.

Bureaucratic Control System

A formal system of organization based on clearly defined hierarchical levels and roles, focused on following rules and procedures to manage operations.

Organizational Culture

The collective values, beliefs, and principles of organizational members which give an organization its unique character.

Participative Organizational Culture

A workplace environment where decision-making is shared among employees at all levels, encouraging collaboration and collective ownership of outcomes.