What is the net present value of the following cash flows if the relevant discount rate is 7 percent? 
Definitions:
CRM System
Customer Relationship Management System, a technology for managing all your company's relationships and interactions with current and potential customers.
Post-Consumption Questions
These are inquiries made after a product has been used by the consumer, often aimed at gathering feedback on satisfaction, usage, and problems faced, for quality improvement purposes.
Future Consumer Behaviors
Anticipated patterns or trends in how consumers will make purchasing decisions, influenced by social, technological, and economic factors.
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