Members Within a Team Are Consistently Butting Heads Due to Communication

question 19

Multiple Choice

Members within a team are consistently butting heads due to communication problems and interpersonal misunderstandings. To address this conflict, the team's manager should

• A)increase overall awareness among the team of the specific communication and interpersonal misunderstandings at the heart of the conflict.
• B)implement job rotations to increase appreciation for each other.
• C)identify temporary assignments to give members a break from each other.
• D)pursue permanent transfers of members to other teams.
• E)dismiss those employees most involved in conflict.

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Definitions:

Resource Heterogeneity

Resource heterogeneity is the concept in strategic management that resources and capabilities differ across firms, which can lead to competitive advantages.

Supplier Power

The influence that suppliers have over the price and quality of goods and services, often determined by the number of suppliers in the market.

Switching Costs

The costs associated with changing from one product, service, or supplier to another, including financial, effort, and time expenses.

Buyer Power

The influence that purchasers have over the price and terms of purchase, which can affect market dynamics and pricing strategies.