If the Source of a Conflict Is Overlapping Authority, a Manager

question 39

Multiple Choice

If the source of a conflict is overlapping authority, a manager should

• A)require employees to take diversity training.
• B)clarify the chain of command.
• C)change the organizational culture.
• D)use permanent transfers.
• E)change cultural norms.

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Definitions:

External Attribution

Refers to the process of attributing a person's behavior to external factors, such as the situation or environment they are in.

Fundamental Attribution Error

The tendency to overemphasize personality-based explanations for behaviors observed in others while underestimating the role of situational factors.

Attributions

The process by which people explain the causes of their own and others' behaviors.

Social Relations

The interactions and relationships between individuals and groups within societies.