Worldwide Transport Encourages All Sales Representatives to Talk Freely with Their

question 13

Multiple Choice

Worldwide Transport encourages all sales representatives to talk freely with their managers about ways to respond to changing customer needs. Worldwide is leveraging ________ to achieve an increase in customer responsiveness.

• A)low information richness
• B)information overload
• C)organizational hierarchy
• D)good communication
• E)innovation

---

Definitions:

Cognitive Biases

Systematic patterns of deviation from norm or rationality in judgment, whereby inferences about other people and situations may be drawn in an illogical fashion.

Confirmation Bias

A cognitive bias that involves favoring information that confirms previously existing beliefs or biases.

Coordinate Activities

The process of organizing and harmonizing different tasks, efforts, and plans to achieve a common goal efficiently.

Interaction Process Analysis (IPA)

A method for observing and categorizing the interpersonal interactions within a small group to understand the dynamics of group behavior.