Marianna Is Working on Improving Her Communication Skills

question 64

Multiple Choice

Marianna is working on improving her communication skills. To be a good listener, she should

• A)interrupt the sender when clarification is needed.
• B)avoid looking directly at the sender to keep from embarrassing him or her.
• C)paraphrase what the sender has said.
• D)refrain for asking questions.
• E)repeat back exactly what the sender said.

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Definitions:

360 Degree Assessment

A performance appraisal method that involves feedback from all directions, including self-evaluation, peers, subordinates, and supervisors.

Performance Appraisal

The process of evaluating an employee's performance at work, typically to guide decisions on promotions, pay raises, and training needs.

Behaviorally Anchored Rating Scale

A method for evaluating employee performance based on specific behavioral examples that represent different levels of achievement.

Performance Appraisal

A systematic evaluation of an employee's job performance and productivity, typically conducted by their supervisor or manager, to inform decisions about promotions, raises, and training.