Rentals Plus Recently Implemented a Customer Relationship Management (CRM)system That

question 92

Multiple Choice

Rentals Plus recently implemented a customer relationship management (CRM) system that tracks wait times and end-of-call evaluations for customer service representatives. This is an example of a control that helps manage

• A)efficiency.
• B)quality.
• C)technology.
• D)customer responsiveness.
• E)innovation.

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Definitions:

Collectivist Cultures

Societies that emphasize the needs and goals of the group over individual desires or ambitions.

Social Roles

Expected behaviors and responsibilities assigned to individuals based on their position or status within a social group or society.

Interdependence

A condition where individuals or groups are mutually reliant on each other, often seen in social, economic, and ecological contexts.

Social-Cognitive Theorists

Psychologists who study how people learn by observing others and how they interpret and model their behaviors based on their beliefs.