A Successful Total Quality Management (TQM)program Requires

question 62

Multiple Choice

A successful total quality management (TQM) program requires

• A)minimizing changes in the organization's culture.
• B)attributing defects to the appropriate production function(s).
• C)focusing on defect solutions, not sources.
• D)soliciting feedback from division-level managers and above.
• E)breaking down barriers between functions.

---

Definitions:

Openness

A personality trait that describes the degree to which an individual is open to experiencing a variety of activities, engaging in imaginative activities, and willing to entertain new ideas.

Individualism

A social theory favoring freedom of action for individuals over collective or state control.

Economically Developed

Refers to countries or regions with high levels of economic growth, industrial activity, and standard of living.

Hierarchical Social Network

A social network structured in levels of hierarchy where positions or ranks determine interaction patterns and influence distribution among members.