An Outdoor-Furniture Company Decides to Add a Line of Gas

question 79

Multiple Choice

An outdoor-furniture company decides to add a line of gas grills. By focusing value chain activities on the quality, cost, and features that will allow the grills to compete favorably in the market, the company is demonstrating

• A)customer responsiveness.
• B)employee empowerment.
• C)customer relationship management.
• D)total quality management.
• E)process reengineering.

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Definitions:

Internal Customers

Individuals or groups within an organization who rely on the support or services of another individual or department within the same organization.

Theory Y

A management assumption that employees are naturally motivated, seek responsibility, and can make thoughtful and beneficial contributions to the organization.

Self-direction

Self-direction involves individuals taking initiative and responsibility for their actions and learning, guiding themselves towards their goals and personal growth.

Employee Involvement

This concept refers to strategies and practices that allow employees to contribute ideas, suggestions, and feedback concerning business operations, which can lead to improved performance and job satisfaction.