A Local Car Dealership Sells a Minivan to a Couple

question 37

Multiple Choice

A local car dealership sells a minivan to a couple. Three days later, they call the couple to ensure they are happy with the purchase and to address any questions or concerns they may have regarding the new vehicle. This dealership is trying to gain a competitive advantage through superior

• A)efficiency.
• B)product quality.
• C)innovation.
• D)speed and flexibility.
• E)responsiveness to customers.

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Definitions:

Medical Leave

Authorized time off work provided to employees for health reasons, including illness, injury, or childbirth.

Supervisory Style

The approach or method adopted by a supervisor in guiding, directing, and managing subordinates.

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions.

Journaling Method

A technique for personal reflection and record-keeping that involves regular writing of experiences, thoughts, and feelings.