A Retailer Leverages an Integrated IT System to Connect Information

question 73

Multiple Choice

A retailer leverages an integrated IT system to connect information across multiple functions including details surrounding product sales, service calls, and the effectiveness of marketing campaigns. The retailer is using ________ to maximize the value it delivers over time.

• A)Six Sigma management
• B)incremental innovation
• C)total quality management
• D)quantum innovation
• E)customer relationship management

---

Definitions:

Excise Tax

A tax levied on specific goods, such as alcohol and tobacco, usually to discourage consumption or generate revenue.

Buyers

Entities or groups that buy products or services for private consumption, for selling them again, or for creating other goods.

Tax Burden

The measure of taxation imposed on individuals, businesses, or goods, often expressed as a percentage of income or sales price.